E-Government Terms Glossary: E-Government Terms in 2024
A
Accessibility
Accessibility in e-government refers to the design and provision of services that are inclusive and usable by individuals with disabilities, ensuring equal access and participation.
Agile Development
Agile Development is an iterative and incremental approach to software development, emphasizing flexibility, collaboration, and responsiveness to change.
Agile Methodology
Agile methodology is an iterative and incremental approach to software development that emphasizes flexibility, collaboration, and rapid response to changes and customer feedback.
Artificial Intelligence
Artificial Intelligence (AI) refers to the simulation of human intelligence in machines, enabling e-government systems to perform tasks such as natural language processing, data analysis, and automation.
Augmented Reality
Augmented reality (AR) is a technology that overlays computer-generated content on the real-world environment, enhancing e-government services and interactions.
B
Big Data
Big data refers to large and complex datasets that cannot be easily managed or analyzed using traditional data processing techniques, requiring advanced technologies and algorithms in e-government.
Blockchain
Blockchain is a distributed ledger technology that ensures the secure and transparent storage and sharing of e-government data, enhancing trust, integrity, and accountability.
Byod
BYOD, or Bring Your Own Device, is a policy that allows employees to use their personal devices, such as smartphones, laptops, and tablets, for work purposes.
C
Chatbot
A chatbot is a computer program or artificial intelligence that conducts a conversation with users through text or voice-based interactions.
Chatbots
Chatbots are computer programs designed to simulate human conversations through text or voice interactions, enabling automated and personalized assistance in e-government.
Citizen Engagement
Citizen engagement refers to the involvement of citizens in decision-making processes, policy development, and service delivery by government organizations.
Citizen-Centric
Citizen-centric e-government focuses on delivering personalized and user-friendly services tailored to the needs and preferences of citizens, enhancing overall satisfaction and engagement.
Civic Tech
Civic tech encompasses technologies, platforms, and applications developed to facilitate citizen engagement, participation, and collaboration in governance and public decision-making.
Cloud Computing
Cloud computing is the use of remote servers to store, manage, and process data for e-government services, providing scalability, flexibility, and cost-efficiency.
Collaboration Tools
Collaboration tools are software applications that facilitate teamwork, communication, and information sharing among individuals and groups within an organization.
Crowdsourcing
Crowdsourcing involves harnessing the collective intelligence and contributions of a large group of people to solve problems, generate ideas, and collect data in e-government.
Cyber Threat
A cyber threat refers to a malicious act or activity that seeks to exploit vulnerabilities in computer systems, networks, or digital assets, with the intention of stealing or disrupting information or causing damage.
Cyber Threat Intelligence
Cyber threat intelligence involves the collection, analysis, and sharing of information about potential cyber threats and vulnerabilities, helping governments protect against cyber-attacks.
Cybersecurity
Cybersecurity encompasses measures and practices employed to protect e-government systems, networks, and data from unauthorized access, threats, and attacks.
D
Data Analytics
Data analytics involves the use of statistical and analytical techniques to extract insights, patterns, and trends from e-government data, enabling data-driven decision-making.
Data Governance
Data governance encompasses the policies, processes, and controls implemented to ensure the quality, integrity, and privacy of e-government data throughout its lifecycle.
Data Integration
Data integration is the process of combining and consolidating data from different sources and formats into a unified and coherent view.
Data Privacy
Data privacy entails protecting the personal information of citizens collected and processed by e-government systems, ensuring compliance with privacy laws and regulations.
Data Protection
Data protection refers to the measures and practices designed to safeguard personal information from unauthorized access, use, disclosure, alteration, or destruction.
Data Quality
Data quality refers to the fitness for purpose of data, including its accuracy, completeness, reliability, and timeliness, to effectively support decision-making, analysis, and action.
Data Security
Data security involves the protection of data from unauthorized access, use, disclosure, alteration, or destruction, and the measures taken to achieve this protection.
Data Sharing
Data sharing involves the exchange of e-government data between government agencies, private sector organizations, and other stakeholders to improve service delivery and decision-making.
Data Visualization
Data visualization involves the visual representation of e-government data through charts, graphs, maps, and other visual elements, making complex information easier to understand and interpret.
Data-Driven Decision Making
Data-driven Decision Making is the process of making decisions based on data analysis and insights, using quantitative or qualitative data to inform and support decision-making processes.
Data-Driven Decision-Making
Data-driven decision-making is the practice of basing decisions on analysis and interpretation of data, enabling governments to make more informed and evidence-based decisions.
Digital Citizenship
Digital citizenship refers to the responsible and ethical use of digital technologies, including the internet, social media, and online platforms, to engage with others, participate in society, and contribute to the common good.
Digital Diplomacy
Digital diplomacy refers to the use of digital technologies and social media platforms to enhance diplomatic efforts, engage with citizens abroad, and promote a country's interests.
Digital Divide
Digital divide refers to the gap between individuals, communities, and countries that have access to and can effectively use digital technologies, and those that do not.
Digital Economy
Digital economy refers to the economic activities that are based on digital technologies, such as e-commerce, online services, digital media, and data-driven industries.
Digital Governance
Digital governance involves the use of digital technologies, policies, and frameworks to govern, manage, and regulate e-government initiatives, ensuring transparency, accountability, and effectiveness.
Digital Government Strategy
A digital government strategy outlines the vision, goals, and action plans for leveraging digital technologies and innovation to transform government operations and services.
Digital Identity
Digital identity is a unique digital representation of an individual or organization that enables secure access to e-government services and protects against identity fraud.
Digital Inclusion
Digital inclusion aims to ensure that all individuals have access to and effectively use digital technologies, narrowing the digital divide and enabling citizens to benefit from e-government initiatives.
Digital Literacy
Digital literacy refers to the skills and knowledge needed to effectively use digital technologies, enabling citizens to access and benefit from e-government services.
Digital Preservation
Digital preservation is the process of ensuring the long-term accessibility and usability of digital assets, such as documents, records, and multimedia files.
Digital Rights
Digital rights are the rights of individuals to access, use, and control their own personal information, as well as the rights related to freedom of expression, privacy, and access to information in the digital sphere.
Digital Service Delivery
Digital service delivery involves the provision of government services to citizens, businesses, and other government entities through digital channels, such as websites, mobile apps, and online platforms.
Digital Service Design
Digital Service Design is the process of creating user-centered digital services, focusing on understanding user needs, designing intuitive interfaces, and improving the overall user experience.
Digital Signature
A digital signature is a cryptographic technique used to validate the authenticity and integrity of a digital document or message.
Digital Skills
Digital skills refer to the abilities and knowledge required to use digital technologies effectively, including basic computer skills, internet literacy, and proficiency with software applications.
Digital Transformation
Digital transformation is the process of utilizing digital technologies to transform government processes, services, and interactions with citizens and businesses.
E
E-Government
E-government refers to the use of information and communication technologies (ICTs) to provide government services, communicate with citizens, and improve the efficiency and effectiveness of government operations.
Electronic Records Management
Electronic records management involves the systematic management of records in digital format, including their creation, maintenance, use, and disposition, to ensure their authenticity, reliability, and accessibility.
Electronic Service Delivery
Electronic Service Delivery (ESD) refers to the provision of government services through electronic channels, such as websites, portals, and mobile applications.
Electronic Signature
Electronic Signature is a digital equivalent of a handwritten signature, used to authenticate and validate electronic documents and transactions.
Electronic Signatures
Electronic signatures are digital representations of a person's signature used to authenticate and legally bind electronic documents and transactions in e-government.
Electronic Voting
Electronic Voting (e-voting) is the use of electronic systems, such as computers or mobile devices, to cast and count votes in elections.
Ethical Considerations
Ethical Considerations refer to the principles and guidelines that govern the responsible and ethical use of technology and data in the context of e-government.
G
Geographic Information System
A Geographic Information System (GIS) is a system that captures, stores, analyzes, and presents spatial or geographic data, enabling governments to make informed decisions and provide location-based services.
Government As A Platform
Government as a Platform (GaaP) is a concept that promotes the use of digital platforms, shared infrastructure, and common standards to enable the delivery of government services more efficiently and effectively.
Government-As-A-Platform
Government-as-a-platform refers to the concept of government providing a foundation of core services, data, and infrastructure that can be used by external developers and innovators to create new value-added services.
I
Information Security
Information security involves the protection of information systems and data from unauthorized access, use, disclosure, disruption, modification, or destruction, and the measures taken to achieve this protection.
Innovation Ecosystem
Innovation ecosystem refers to the network of organizations, individuals, resources, and institutions that facilitate and support innovation and entrepreneurship.
Innovation Labs
Innovation labs are specialized units or spaces within government organizations that foster creativity, experimentation, and collaboration for developing innovative e-government solutions.
Intelligent Automation
Intelligent automation combines AI, machine learning, and robotic process automation to automate complex tasks, improve accuracy, and streamline government processes and operations.
Internet Governance
Internet governance refers to the development and application of shared rules, policies, standards, and procedures that shape the use and development of the internet.
Internet Of Things
Internet of Things (IoT) refers to the network of physical devices, vehicles, appliances, and other objects embedded with sensors, software, and connectivity to enable the exchange of data.
Internet Of Things (Iot)
The Internet of Things (IoT) refers to the network of interconnected devices, sensors, and objects that collect and exchange data, enabling smart and connected e-government solutions.
Interoperability
Interoperability is the ability of different e-government systems and applications to exchange and use data seamlessly, enabling integrated service delivery and efficient information sharing.
It Infrastructure
IT infrastructure refers to the hardware, software, networks, and facilities that are necessary to support the operation, management, and delivery of IT services.
M
Machine Learning
Machine learning is a subset of AI that focuses on getting machines to learn from data and improve their performance through pattern recognition and predictive modeling.
Microservices Architecture
Microservices architecture is an approach to software development that structures an application into a collection of small, independent, and loosely coupled services, each serving a specific business function.
Mobile Government
Mobile government (m-government) involves the use of mobile devices and applications to deliver government services and facilitate citizen-government interactions anytime and anywhere.
Mobile Wallets
Mobile wallets are digital applications that enable users to securely store, manage, and make digital payments, facilitating convenient and secure e-government transactions.
Multi-Channel Delivery
Multi-channel delivery involves offering e-government services through various channels, such as websites, mobile applications, call centers, and kiosks, providing citizens with multiple options for accessing services.
N
Natural Language Processing
Natural Language Processing (NLP) is a branch of AI that focuses on the interaction between computers and human language, enabling machines to understand, interpret, and generate natural language.
Next-Generation Service Delivery
Next-generation service delivery refers to the use of emerging technologies, such as AI, IoT, and blockchain, to transform and enhance e-government service delivery.
O
Open Data
Open data refers to the publishing of government data in a standardized and machine-readable format, allowing citizens, businesses, and researchers to access, use, and analyze the data.
Open Data Portal
An open data portal is a web-based platform that allows users to discover, access, and download open government data sets, typically in machine-readable formats.
Open Government
Open government involves transparency, public participation, and collaboration, allowing citizens to access government information, engage in decision-making processes, and hold the government accountable.
Open Government Data
Open government data is public sector information that is freely available, easily accessible, and can be used, shared, and distributed by anyone for various purposes.
Open Government Initiative
An open government initiative is a government-led effort to promote transparency, accountability, and citizen participation through the use of open data, open standards, and collaborative approaches.
Open Government Partnership
Open Government Partnership (OGP) is an international initiative that aims to secure concrete commitments from governments to promote transparency, empower citizens, fight corruption, and harness new technologies to strengthen governance.
Open Innovation
Open innovation is the practice of involving external individuals or organizations in the innovation process, such as through idea contests, collaborative platforms, or partnerships.
Open Innovation Ecosystem
An open innovation ecosystem refers to the network of organizations, individuals, resources, and institutions that facilitate the exchange and collaboration of ideas, technologies, and resources for innovation.
Open Innovation Platform
An open innovation platform is a digital platform that enables the crowd-based ideation, collaboration, and co-creation of solutions by involving external participants, such as citizens, experts, and stakeholders.
Open Source
Open source refers to a type of software that is released under a license that allows users to view, modify, and distribute the source code.
Open Source Software
Open source software is computer software that is distributed with its source code (the human-readable form of the software) made available for anyone to view, modify, and distribute.
Open Standards
Open standards are technical standards that are publicly available and free to use, enabling interoperability, compatibility, and the exchange of information between different systems and platforms.
P
Predictive Analytics
Predictive analytics utilizes statistical algorithms and machine learning techniques to analyze historical data and make predictions about future events or trends in e-government.
Privacy
Privacy refers to the right of individuals to control the collection, use, and disclosure of their personal information by others, including government organizations.
Privacy By Design
Privacy by design is an approach that integrates privacy measures and protections into the design and development of e-government systems and services from the outset.
Privacy Impact Assessment
A privacy impact assessment (PIA) is a process for assessing the privacy risks and implications of a project, initiative, or system, and identifying measures to mitigate those risks and protect individuals' privacy.
R
Remote Authentication
Remote authentication is a process that verifies the identity of individuals accessing e-government services remotely, often through the use of secure credentials or biometric measures.
Remote Collaboration
Remote collaboration refers to the process of working together on tasks, projects, or documents, with colleagues or team members who are located in different physical locations, using digital technologies and online collaboration tools.
Remote Work
Remote work, also known as telework or telecommuting, refers to the practice of working from a location other than a traditional office or workplace, often enabled by digital technologies.
Robotic Process Automation
Robotic process automation (RPA) involves the use of software robots to automate repetitive and rule-based tasks in e-government, improving efficiency and reducing human error.
S
Service Delivery
Service delivery in e-government refers to the provision of government services to citizens and businesses through digital platforms, ensuring accessibility, convenience, and efficiency.
Service Design
Service design is the process of creating and improving services to meet the needs and expectations of customers, users, and other stakeholders, with a focus on delivering value and positive experiences.
Smart Cities
Smart cities leverage advanced technologies and data to enhance urban infrastructure, services, and governance, promoting sustainability, efficiency, and quality of life.
Smart Citizens
Smart citizens are individuals who actively engage with e-government services, contribute to open data initiatives, and use digital technologies to participate in governance and decision-making processes.
Smart City
Smart City is an urban area that uses technology and data to improve the quality of life for its citizens, enhance sustainability, and optimize resource management.
Smart Contracts
Smart contracts are self-executing contracts with terms and conditions recorded on a blockchain, automating the fulfillment of contractual obligations in e-government transactions.
Smart Energy
Smart Energy refers to the integration of digital technologies, data analytics, and renewable energy sources to optimize energy production, distribution, and consumption, promoting sustainability and efficiency.
Smart Governance
Smart governance leverages digital technologies, data analytics, and automation to improve decision-making, service delivery, and policy formulation in government.
Smart Governance Framework
A smart governance framework provides a systematic approach to implementing and managing smart governance initiatives, encompassing policies, strategies, standards, and guidelines for the adoption and use of digital technologies and data.
Smart Government
Smart Government refers to the use of innovative technologies, such as AI, IoT, and data analytics, to enhance government operations, service delivery, and citizen engagement.
Smart Grid
A smart grid is an intelligent electricity distribution network that uses sensors, automation, and data analytics to optimize energy generation, transmission, and consumption.
Smart Healthcare
Smart Healthcare refers to the use of digital technologies, data analytics, and connected devices to improve healthcare services, patient outcomes, and population health management.
Smart Infrastructure
Smart infrastructure leverages IoT devices, sensors, and data analytics to monitor, manage, and optimize infrastructure assets and utilities in cities and regions.
Smart Mobility
Smart Mobility refers to the use of digital technologies and data to create more efficient, sustainable, and accessible transportation systems, including intelligent transportation systems, shared mobility, and electric vehicles.
Smart Regulations
Smart regulations leverage technology and data to streamline and automate regulatory processes, making them more efficient, responsive, and user-friendly for citizens and businesses.
Smart Service Delivery
Smart service delivery refers to the use of digital technologies, data analytics, and automation to improve the efficiency, effectiveness, and citizen-centricity of government services.
Smart Transportation
Smart transportation leverages digital technologies, data analytics, and connectivity to optimize transportation systems, enhance mobility, and reduce congestion and emissions.
Social Innovation
Social innovation involves the development and implementation of new ideas, solutions, and approaches that address societal challenges and improve the well-being of citizens in e-government.
Social Media
Social media refers to web-based platforms and applications that enable users to create, share, and interact with content, as well as participate in online communities.
Social Media Analytics
Social media analytics involves the monitoring and analysis of social media data to understand public opinion, sentiment, and trends, informing policy-making and citizen engagement.
Software As A Service
Software as a Service (SaaS) is a software licensing and delivery model in which applications are centrally hosted and accessed over the internet, typically on a subscription basis.
T
Teleworking
Teleworking refers to the practice of working remotely or from a location outside of the traditional office, using digital technologies to communicate and collaborate with colleagues and perform work tasks.
U
User Experience
User experience (UX) encompasses all aspects of a user's interaction with a digital product or service, including its design, ease of use, and overall satisfaction.
User Experience (Ux)
User experience (UX) in e-government refers to the overall experience and satisfaction of citizens when interacting with government websites, applications, and services.
User-Centered Design
User-centered design (UCD) is an approach to design that involves understanding and addressing the needs, preferences, and behaviors of users throughout the design process.
V
Virtual Reality
Virtual reality (VR) is a technology that immerses users in a computer-generated simulated environment, providing interactive and immersive e-government experiences.